About This Webinar
Together Sean Conners and Caleb Nelson will discuss the pain points and solutions for companies who are trying to eliminate cancellations and navigate dealing with customer experiencing buyers remorse.
Agenda
- What are “normal” cancelation or clawback percentages
- Why are cancelations most likely to happen
- How can a vacation voucher decrease the likelihood of cancellations
- How are companies handling giving more time for customers to cancel (like long production/install cycles)
Presenters
Sean Conners
Founder & CEO of Contractor Appointments
Sean Conners is the Founder, and CEO of Contractor Appointments, a performance-based lead generator providing predictable growth for top home service brands. Pay Per Lead or Pay Per Sale.
Sean geeks out on building systems, structure, and automation that empower better customer experiences. The past 14 years of his career have been spent in technology and lead generation for Home Services brands. He’s a father of 8 amazing kids, has been married almost 14 years, and resides in the beautiful state of Minnesota. He loves to snowboard with his kids in the winter and spend every minute they can on a lake in the summer.
Matthew Wright
Direct of Sales at Contractor Appointments
Matthew Wright is the Sales Director of Contractor Appointments, a performance-based lead generator providing predictable growth for top home service brands. Pay Per Lead or Pay Per Sale.
Matt is passionate about… well, anything he gets involved with! …but especially about maintaining a high degree of integrity in selling.
Professionally, he’s held multiple roles in the home improvement industry – everything from nailing shingles, flipping houses, administrating an HVAC service department, and selling real estate. He’s a father of 3 amazing kids, have been married for 7 years, and lives on small homestead in the great state of Wisconsin.
