Contact-Rate Panel Discussion


About This Webinar

Sean Conners of Contractor Appointments invites Ruben Ugarte
(National Director of Home Services and Clean Tech at Active Prospects), Lori Boyer (Director of Content Marketing at Hatch), Lester Morris (Sales Manager at JobProgress) and Megan Beattie (Consultant at Tony Hoty) to join him on this week’s live webinar to talk about the pain points and solutions for companies who are looking to increase contact rates efficiencies in their call centers. They’ll also be discussing the tools and technology they recommended using to run a successful call center.

Together Sean and our guest speakers will be discussing topics around how contract rates have dropped in 2022, and what successful companies are doing to fix this. They’ll discuss how companies are maximizing their call center bandwidth with fewer callers, what companies are doing to work old or stale leads in their database, and how are companies overcoming objections in their call centers as the holiday season approaches and hesitation increases with inflation, etc…


  • Contract rates have dropped in 2022, what are successful companies doing to fix this?
  • How are companies maximizing their call center bandwidth with fewer callers?
  • What are companies doing to work old or stale leads in their database?
  • With the holiday season approaching and hesitation with inflation etc how are companies overcoming these objections in their call centers?


Sean Conners
Founder & CEO of Contractor Appointments

Sean Conners is the Founder, and CEO of Contractor Appointments, a performance-based lead generator providing predictable growth for top home service brands. Pay Per Lead or Pay Per Sale.

Sean geeks out on building systems, structure, and automation that empower better customer experiences. The past 14 years of his career have been spent in technology and lead generation for Home Services brands. He’s a father of 8 amazing kids, has been married almost 14 years, and resides in the beautiful state of Minnesota. He loves to snowboard with his kids in the winter and spend every minute they can on a lake in the summer.

Lori Boyer

Director of Content Marketing at Hatch
For nearly 15 years, Lori has been passionate about ensuring small-to-medium sized businesses have the tools they need to be successful through sales, marketing, and education. She was thrilled to become Director of Content Marketing at Hatch in 2022.

She loves crisp fall mornings, exploring cool historical sites, and doing anything that might embarrass one of her seven children.

Megan Beattie

Consultant at Tony Hoty
Megan is an experienced Marketing Director with a history of working in the construction industry, with an emphasis on aggressive outbound marketing. Megan focuses on the psychology behind buyer resistance and processes that create trust regarding the consumer mindset. She is also skilled in demonstrating and teaching the one call close 10 step selling system and has high level recruiting experience in all areas of the home improvement industry including sales, marketing, and installation.

As a consultant with Tony Hoty Training & Consulting, Megan helps home improvement companies to build and become more efficient with their marketing, call center, leadership, recruiting and sales processes.

Ruben Ugarte

National Director of Home Services and Clean Tech

Ruben’s focus and passion for all things marketing stem from his construction roots from growing up in a roofing family in Los Angeles. A solar junkie who has sold, installed, marketed and who played an instrumental part in scaling lead generation and sales home services businesses.
Ruben’s focus on lead generation and empathy for contractors’ marketing woes come from over a decade of experience in home services. From developing multiple brands for small contractors to leading multi-million digital media buys, his experience has led him to a career in SaaS with a focus on customer acquisition technology.
Ruben is responsible for supporting, leading and educating contractors on the benefits of software, data analytics, and API integrations to help increase product adoption, operational efficiency while reducing acquisition costs throughout the funnel.

Lester Morris

Sales Manager at Job Progress
Lester started from the bottom and worked his way up where his skills have now superseded in problem solving, strategic planning, resource allocation, measuring success and fine-tuning assumptions. He has experience inSales and business development- focusing mostly in the start-up environment or early stage technology companies that are successfully bringing new and disruptive technologies to market.

Lester specializes in Sales, SaaS, Technology, IT, Resource Outsourcing, Business Development, Business & Strategic Planning, Account Development, Relationship Building, Networking, Market Initiatives & Strategy, Needs Assessment, Contract Negotiations, Team Building/Leadership.

He wants to be involved with people that challenge him and help him grow from being successful to being sufficient. He’s a planner, a listener, and an executor. He’s very effective in communicating with all levels of the business and customer staff along with a great balance of love and support of his wife and 3 children.

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